FREQUENTLY ASKED QUESTIONS
What happens if I left an item on the shuttle?
Lost and found is managed by Gateway Shuttles – please call them at: 800-486-7077 – email: contactus@gatewayglobalsf.com
How close are you to the airport?
We are approximately five miles from San Francisco International airport. It is advisable to allow around 20 minutes prior to the time you need to arrive at your designated terminal.
How often does the shuttle bus run?
From 4:00AM – 12:30AM, the shuttle runs every 30 minutes. No need to call for service…the shuttle runs continuously . The last shuttle leaves the parking lot at approximately 12:30AM and completes a final loop through the airport terminals between approximately 12:40 – 12:50AM.
Where does the shuttle bus drop me off at the airport
Burlingame Airport Shuttle drop off at every terminal, located on the Upper Level Departure Area, Center Island, at the Hotel Shuttle curb – (Not long-term parking area).
What does ADA stand for?
ADA stands for – Americans with Disabilities Act (ADA) – We provide some parking spaces that are oversized to make them easier to access with a wheelchair. You would be required to have a state issued Placard in your vehicle to park in any of these stalls. For information on getting one, you would need to go to: http://www.dmv.ca.gov/
Will I be able to enter and exit from the parking lot multiple times
No. Burlingame Airport Parking is strictly for long-term parking only and in and out access is not provided. By exiting the lot earlier the scheduled ending time, the remaining time on the reservation is forfeited and a refund will not be issued.
Do I need to reserve a space on the shuttle?
No, the shuttle is available on a first-come, first-serve basis and reservations are not needed.
What if I need to modify my reservation?
Modifications such as time and date changes are not possible – if you booked directly through Parkconect, our recommendation is to rebook the desired dates and times and then use the cancelation form to request for the original reservation to be canceled.
If you booked through a third-party service, you will need to reach out to them directly to request for assistance with any changes, modifications or cancelations.
